As an electrician or HVAC engineer, your job requires focus and safety. You cannot stop working mid-rewire or while testing a fuse board to answer phone calls or type out quote messages. Yet, every missed call or delayed text message is a lost job worth hundreds of pounds.
Automating your job intake on WhatsApp allows you to capture fault photos, qualify emergency callouts, and trigger Xero invoices directly from your van without doing evening paperwork.
How Does WhatsApp Automation Solve Electrician Admin?
When a customer contacts your electrical business on WhatsApp, an AI Business Manager (Susan) handles the complete intake process:
Frequently Asked Questions (FAQ)
Can Susan ask for specific electrical photos before I attend?
Yes! You can configure Susan to ask for photos of the consumer unit (fuse box), meter, or damaged appliance so you know what components to bring.
How does Susan handle emergency weekend callouts?
Susan can charge an upfront emergency callout fee via Stripe on WhatsApp before dispatching the job to your mobile.
Does Susan integrate with Jobber or Commusoft?
Yes. All captured customer details, postcodes, and photos are automatically logged as new job tickets in your trade CRM.