For dental clinics, physiotherapists, and chiropractic practices, long-term patient retention is essential. However, sending postal recall cards or automated emails for 6-month hygiene checkups or follow-up physio sessions yields low response rates.
Shifting patient recalls and appointment confirmations to WhatsApp increases response rates by 4x and keeps your clinic schedule full month after month.
Why Do Email & Postcard Recalls Fail in Healthcare Practices?
Traditional recall postcards get thrown in the bin, and email recall notices get lost in spam folders. The friction of receiving an email, calling the clinic receptionist during office hours, and waiting on hold causes patients to delay their checkups.
WhatsApp recall messages deliver a seamless 2-tap booking experience directly on the patient's smartphone.
The 6-Month Automated WhatsApp Recall System
Frequently Asked Questions (FAQ)
Is WhatsApp patient communication GDPR and HIPAA compliant?
Yes. Susan uses the official enterprise WhatsApp Business API with end-to-end encryption. Sensitive clinical records are uploaded via secure encrypted portal links.
Can Susan take deposit payments for initial consultations?
Yes. For new patient private consultations, Susan collects a deposit via Stripe inside WhatsApp to prevent empty chair slots.
Does Susan integrate with Cliniko or Pabau?
Yes. Susan connects natively with Cliniko, Pabau, Semble, and Google Calendar.