WhatsApp Business and Susan AI: Let Susan answer customer WhatsApp messages and book appointments
Let Susan answer customer WhatsApp messages and book appointments
Available in Susan: Susan already connects WhatsApp through Twilio, Meta Cloud API or WaSender and handles inbound leads, follow-ups and owner handoff. Other WhatsApp inbox connections do not automatically connect to Susan; use Susan’s own onboarding flow.
View this app in the Composio toolkit directory. A toolkit listing does not mean Susan can run all of its actions.
Key Capabilities & Features
✓ What Susan can do
Susan already connects WhatsApp through Twilio, Meta Cloud API or WaSender and handles inbound leads, follow-ups and owner handoff.
✓ Connection & limits
Connect your business number through Susan’s WhatsApp onboarding. Other WhatsApp inbox connections do not automatically connect to Susan; use Susan’s own onboarding flow.
How It Works (Step-by-Step)
- Connect your business number through Susan’s WhatsApp onboarding.
- Susan already connects WhatsApp through Twilio, Meta Cloud API or WaSender and handles inbound leads, follow-ups and owner handoff.
- Other WhatsApp inbox connections do not automatically connect to Susan; use Susan’s own onboarding flow.
Frequently Asked Questions
Can Susan use my WhatsApp Business account now?
Susan already connects WhatsApp through Twilio, Meta Cloud API or WaSender and handles inbound leads, follow-ups and owner handoff. Other WhatsApp inbox connections do not automatically connect to Susan; use Susan’s own onboarding flow.
Explore Related Integrations
Turn your approved photos into Instagram feed posts from WhatsApp. Connect an Instagram Business account, send Susan a caption and a public image URL, and confirm the post. Susan can publish or schedule it and summarize available post insights. Instagram DMs, comment replies, Stories and Reels are not handled by Susan today.
Facebook Pages
Publish a Page update when you have a new offer or appointment slot. Connect your Page, approve a caption and optional public image, then tell Susan to post now or schedule it for later. Susan does not read or answer Facebook Messenger or comments; use your Page inbox for those.
Telegram
Plan channel announcements or customer message workflows. Telegram account setup and publishing are not yet wired into Susan.