S
Susan
Susan · Insurance brokers · Claims Intake

First notice of loss, taken at 2am

Accidents don't keep office hours, and the first hour after an incident is when clients need you most. Susan takes the full first notification of loss around the clock: what happened, photos, third-party and witness details, then alerts your handler with a complete file by morning.

Ti suona familiare?

Out-of-hours accidents on voicemail

A distraught client at midnight gets a recorded message. Trust evaporates at the exact moment it matters.

Missing third-party details

By morning the registration number is forgotten and the witness has left, weakening the whole claim.

Slow first response costs renewals

Clients judge their broker on the claim, not the quote. A slow start is a lost client.

Cosa Susan fa per il tuo broker

Risposte, cattura, prenotazioni, mentre lavori

  • Takes claim details 24/7: what, when, where, plus photos
  • Collects third-party and witness details on the spot
  • Confirms cover from your facts and sets expectations honestly
  • Alerts your claims handler instantly with the complete file
Assumi Susan per $1/hour
Someone hit my parked car last night and drove off. What do I do?
I'm sorry, let's sort this. Your policy covers hit-and-run under comprehensive. Please send photos of the damage plus the location and time, and any dashcam or CCTV. I've alerted our claims team and they'll call you by 9am. - Coverline Insurance
How it works

Live in under 10 minutes

No developers, no lengthy onboarding, no agency. Just WhatsApp and ten minutes of your time.

01

Connect your WhatsApp

Scan a QR code — the same way WhatsApp Web works. No new number, no technical setup. Takes under 2 minutes.

02

Teach Susan your business

Chat with her, share your website, or upload a document. She absorbs your prices, services, tone, and FAQs instantly.

03

Susan goes live

She starts handling enquiries, booking appointments, and capturing leads straight away. You get an alert for anything that needs you.

Your AI assistant is
one message away.

Join thousands of UK small business owners running on Susan. Free forever. Live in minutes.

No credit card · No setup fee · Cancel whenever (there's nothing to cancel)