SMS & MMS and Susan AI: Plan text and photo follow-ups on a business number
Plan text and photo follow-ups on a business number
Availability: SMS webhook ingestion and carrier registration are not implemented in Susan.
Key Capabilities & Features
• What Susan can do
Susan’s existing WhatsApp channel does not automatically become an SMS inbox.
• Zernio connection & limits
Zernio offers SMS/MMS on eligible purchased or ported phone numbers, subject to carrier rules. SMS webhook ingestion and carrier registration are not implemented in Susan.
Platform capabilities checked against Zernio’s platform documentation. Susan only offers the workflows described above.
How It Works (Step-by-Step)
- Zernio offers SMS/MMS on eligible purchased or ported phone numbers, subject to carrier rules.
- This capability is listed so you can plan your stack, not as an active Susan command.
- SMS webhook ingestion and carrier registration are not implemented in Susan.
Frequently Asked Questions
Can Susan use my SMS & MMS account now?
SMS webhook ingestion and carrier registration are not implemented in Susan.
Explore Related Integrations
WhatsApp Business
Let Susan answer customer WhatsApp messages and book appointments. Susan already connects WhatsApp through Twilio, Meta Cloud API or WaSender and handles inbound leads, follow-ups and owner handoff. Zernio also offers WhatsApp Cloud API messaging, but Susan is not connected to that Zernio inbox.
iMessage
Consider another way for customers to reach your business. A Zernio number and new Susan message routing would be required; this is not an active Susan channel.
Voice Calls
Plan inbound call routing alongside your messaging channels. A voice agent and call webhook integration would be needed before Susan can handle calls.