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平台功能

雇一个,整个前台都到位。

把优秀前台人员会做的事情:回复、记忆、预约、升级问题,全部集成在一个你可以实时监看工作的 AI 业务经理里。

平台功能

雇一个,就相当整个运营台。

打理顾客对话、安排日程、记住细节、跟进并接受你的指示——所有这些都集合在一个你通过聊天运行的 AI 中。

You run it from WhatsApp

Text Susan like your best employee: "book James at 2pm", "what did we quote the wedding?", "add a new price", "who's waiting on me?" You ask; it does it and reports back.

Talks to your customers

Answers every enquiry and support question instantly and accurately: prices, availability, services, "is it ready yet?". All grounded in what you taught it, never made up.

A memory that compounds

Everything you tell Susan, and everything it learns from your website and documents, is saved to a private knowledge base and used in every answer.

Reads your website & docs

Send a link and Susan deep-reads your whole site. Send a PDF price list on WhatsApp and it's memorised in minutes. No forms, no data entry.

Lead capture & qualification

Names, numbers, locations, what they need, how urgent. Susan gathers it conversationally and logs a complete lead every time.

Knows when to get you

Complaints, complex jobs, "can I speak to a person?". Susan hands over gracefully and WhatsApps you instantly with the context you need.

Landing pages on demand

Ask Susan for a landing page and it designs, writes and publishes one for your business, another door for leads to walk through.

Books your calendar

Connect Google Calendar and Susan checks your real availability, books appointments straight onto it, and reschedules or cancels when plans change, no double-bookings.

Runs your social media

Susan builds your social strategy, researches live trends, recommends ready-to-post content, publishes to Instagram and Facebook with your approval, and reports what actually performed.

You're the boss

Command it like your best employee

Susan isn't a dashboard you have to learn, it's someone you message. Tell it what you need in plain English on WhatsApp and it does the work, then reports back. No app, no logins, no menus.

  • “Book James at 2pm Tuesday”, it checks your calendar and books it
  • “Who's waiting on me?”, it lists the leads that need you
  • “We now do same-day delivery”, it remembers and tells customers
  • “What did we quote the wedding?”, it pulls it from the conversation
你 → Susan
“Book James 2pm Tue”BOOKED
“New leads this week?”23 · 9 booked
“Add: same-day delivery”SAVED
“Reply to Priya for me”SENT
Your voice, your rules

Answers exactly how you would

Susan doesn't sound like a bot, because you decide how it sounds. Tell it once, “always thank the customer, keep it short, sign off as Team Acme”, and every reply follows your playbook.

  • Speaks as your business, customers get your voice, not a robot's
  • Only states facts you've approved; says “let me check with the team” instead of guessing
  • Never invents prices, discounts or promises, enforced, not hoped for
  • Refine the playbook anytime, in plain English, over chat
你的处理指令
ToneWarm, brief, professional
Sign-off“ - Team Acme”
Weekend jobsQuote +20%, confirm with owner
NeverDiscounts without approval
Applied to every replyACTIVE
Zero data entry

Learns your whole business in an afternoon

Onboarding isn't a form, it's a conversation. Susan interviews you like a sharp new hire, then does its own homework.

  • Tell it facts in chat, hours, prices, policies, and they're remembered forever
  • Share your website and Susan deep-reads every page
  • WhatsApp it a PDF, menus, price lists, brochures, and it's absorbed
  • Ask “what do you know about us?” anytime to audit its memory
知识库 · Glow Salon
From your chatHours, 14 services, 3 policies
glowsalon.com18 pages read & memorised
pricelist.pdfIngested · 6 sections
Used to answerEVERY REPLY
Human when it matters

Knows when a human should step in

Susan is confident, not reckless. The moment a conversation needs judgement, an upset customer, a big job, “can I talk to the owner?”, it hands over and gets you.

  • Instant WhatsApp alert to you with the lead's details and last message
  • Susan pauses on that thread, no talking over you
  • A “Needs you” queue in the dashboard, oldest lead first
  • Hand the thread back to Susan whenever you're done
店主提醒 · 刚刚
⚠️ 有线索需要你介入+44 7700 900123 在 WhatsApp 上请求与真人讨论关于 120 人婚礼的订单。
对方说:“这是个大订单,我能直接跟店主谈吗?”
Real appointments, not just leads

Books straight onto your Google Calendar

Susan doesn't just capture “wants an appointment” as a note for you to chase. Connect your Google Calendar and it checks your real free slots, books the meeting, and moves or cancels it the moment the customer asks.

  • Checks real availability before offering a time, no double-bookings
  • Creates, reschedules and cancels events directly from the conversation
  • Works for both leads booking in and you managing your own day
  • One connect step, a link, a Google login, done
你的日历,已连接
Today 2:00 PMPriya, Haircut & colour
Today 4:30 PMFree
Tomorrow 10:00 AMJames, Consultation
Booked from WhatsAppLIVE
Total transparency

See every decision it makes

Susan isn't a black box. Every reply comes with a step-by-step trace, what it looked up, which tools it used, why it answered the way it did, logged against the conversation.

  • Live dashboard of every conversation, searchable by number
  • Per-message activity log: retrieval → reasoning → reply
  • Guardrails checked on every single outbound message
  • Draft mode available: approve every reply until you trust it
AI 活动,回复 #4,182
Retrieve2 knowledge matches found
Reasonprice + availability question
Toolsearch_knowledge("haircut price")
Toolcapture_lead(name, request)
Guardrailoutput check passed
Replysent in 4.2s
接下来

Susan 每月都在进化

WhatsApp 线索处理、日历预订和社交媒体功能已上线。广告管理是接下来的路线图,同样以真实能力、强制边界、不给过度承诺为原则开发。

即将推出

Running your ad campaigns

Tell Susan your goal and budget and it will plan, launch and tune simple Google & Meta ad campaigns for your business, then report what's actually working.

开始使用

三步上手,立即工作

无需新号码,无需安装额外应用,无需 IT 项目。如果你会扫码,就能雇用 Susan。

1

Connect your WhatsApp

Scan a QR code, like WhatsApp Web, and your existing business number is connected. Susan starts watching your inbox immediately.

Your number stays yours. Disconnect anytime from the dashboard.
2

Teach it your business

Chat with Susan like a new hire: your services, prices, hours, how you like customers handled. Send your website or a PDF price list, it reads and remembers everything.

Susan builds a private knowledge base just for your business.
3

Run it from your chat

Susan handles your customers in your voice and takes its orders from you: "book James at 2pm", "what did we quote the wedding lead?", "add a new price". You ask on WhatsApp; it does the work.

You watch everything live from the dashboard, and can take over any chat.

别再被行政缠身。开始真正经营生意。

连接你的 WhatsApp,在喝杯咖啡的时间把生意教给 Susan,今晚就把工作交给它:客户、日历、跟进——你想让它做什么就做什么。

以 $1/hour 雇用 Susan
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