Ask a Jobber user what runs their business and they'll say the dispatch board, the quotes, the job tickets. Ask what breaks their day and it's the other end: customers live on WhatsApp, and the crew live on job sites with full hands. Everything between those two facts is retyping. Jobber plus Susan on WhatsApp deletes that middle step — enquiries, photos, bookings, quotes, invoices, all flowing between chat and Jobber without anyone transcribing anything.
⚡ Key Takeaways
- A WhatsApp message with a boiler photo becomes a Jobber request with a client profile attached — zero typing. Customers describe the problem, send pictures, and pick an inspection slot while you're still on site. Reminders, ETAs, and quote chasers go out over WhatsApp where they get read, not email where they don't. And invoices carry one-tap Stripe links, which is what pulls overdue receivables down by as much as two-thirds.
Where it breaks today comes in three familiar shapes. Most homeowner messages land mid-morning while everyone's working — unread till evening means lost to whoever answered first. The messages themselves arrive half-formed ("how much for a tap fix?", no address, no photo, no urgency), costing four or five exchanges to establish the basics. And once the estimate exists, email follow-ups and weekend invoice-chasing eat hours for single-digit response rates.
Setup is under five minutes, no code:
| The working day | Jobber plus email, done by hand | With Susan on WhatsApp |
|---|---|---|
| Answering new enquiries | Evening catch-up, hours late | Seconds, any hour |
| Getting the job facts | Retyped from chat into Jobber | Photos, address, detail synced whole |
| Booking the visit | Call and email back-and-forth | Customer picks slots in chat |
| Chasing the quote | Email nudges into the void | Conversational follow-ups that get read |
| Getting paid | PDF attached, awkward phone call | One-tap link in chat |
| Crew overhead | Admin every evening | Nothing to retype, ever |
Across the job lifecycle it keeps paying. Site photos and videos land straight onto the Jobber client record as attachments. Dispatch reads the live Jobber diary and offers windows that fit the team's actual route density. Job marked complete triggers the invoice message with its payment link, and the money reconciles itself. Also worth a look: /garages, /plumbers, /salons.
Frequently Asked Questions (FAQ)
Do I need to code anything?
No. OAuth both sides, under five minutes, no developers involved.
Photos from customers — where do they go?
Asked for in chat, attached to the new Jobber request automatically. No saving, no uploading, no renaming.
Emergencies — leaks, outages, 2am?
Urgent wording gets flagged instantly: on-call gets pinged while the customer gets proper intake in the same minute.
Will it duplicate my clients?
It checks phone and email against Jobber first. Existing record found, it updates; only genuinely new contacts get created.