iMessage and Susan AI: Consider another way for customers to reach your business
Consider another way for customers to reach your business
Availability: A Zernio number and new Susan message routing would be required; this is not an active Susan channel.
Key Capabilities & Features
тАв What Susan can do
Susan does not receive or send iMessage conversations today.
тАв Zernio connection & limits
Zernio lists iMessage among its managed messaging channels. A Zernio number and new Susan message routing would be required; this is not an active Susan channel.
Platform capabilities checked against ZernioтАЩs platform documentation. Susan only offers the workflows described above.
How It Works (Step-by-Step)
- Zernio lists iMessage among its managed messaging channels.
- This capability is listed so you can plan your stack, not as an active Susan command.
- A Zernio number and new Susan message routing would be required; this is not an active Susan channel.
Frequently Asked Questions
Can Susan use my iMessage account now?
A Zernio number and new Susan message routing would be required; this is not an active Susan channel.
Explore Related Integrations
WhatsApp Business
Let Susan answer customer WhatsApp messages and book appointments. Susan already connects WhatsApp through Twilio, Meta Cloud API or WaSender and handles inbound leads, follow-ups and owner handoff. Zernio also offers WhatsApp Cloud API messaging, but Susan is not connected to that Zernio inbox.
SMS & MMS
Plan text and photo follow-ups on a business number. SMS webhook ingestion and carrier registration are not implemented in Susan.
Telegram
Plan channel announcements or customer message workflows. Telegram account setup and publishing are not yet wired into Susan.