Cleaning firms live in their messages. Booking requests, hourly-rate questions, weekly reschedules, end-of-tenancy quotes — all arriving while you're mid-clean or managing a team. Evenings disappear into admin. Move intake onto WhatsApp and the jobs quote themselves, the diary fills, deposits land, all while you're working.
⚡ Key Takeaways
- Qualification happens up front — bedrooms, bathrooms, square footage, regular clean versus end-of-tenancy — asked automatically every time. Recurring slots (weekly, fortnightly, monthly) lock straight into the calendar. New bookings pay a Stripe deposit so cancellations stop hurting. And the day before each visit, a WhatsApp reminder sorts key boxes and alarm codes without you lifting a finger.
Here's the scenario that kills firms: homeowner messages three cleaners, you're mid-job with your hands full, three hours pass, they've booked someone else. Or you quote blind without the property size and win the job at a price that loses money. Automated intake fixes both — the questions go out in seconds, the estimate comes from your actual rates.
Frequently Asked Questions (FAQ)
What about office contracts?
Same flow, different questions: square footage, daily or nightly frequency, consumables. Then it routes to your account manager with everything attached.
Client needs to skip a week?
They text SKIP or RESCHEDULE. Susan checks your rules and offers the nearest alternatives — no phone tag.
Does it talk to our cleaning software?
Jobber, Swept, ZenMaid, Google Calendar — yes, whichever the operation runs on.