Patients message at midnight. Your front desk sleeps.
Treatment questions, appointment requests, "do you take my insurance?", patients expect answers now, not when reception opens. Susan answers professionally from your approved information, captures appointment requests, and escalates anything clinical to your team.
Sound familiar?
Reception is a bottleneck
Phones ring, patients queue, and WhatsApp messages pile up unanswered all day.
The same 20 questions
Prices, opening hours, directions, insurance: hours of staff time on questions with fixed answers.
No-shows from slow replies
A patient who can't confirm quickly books with another clinic, or simply doesn't show.
Answered, captured, booked, while you work
- ✓ Answers treatment, price and insurance questions from your approved list only
- ✓ Captures appointment requests with preferred times, ready for reception to confirm
- ✓ Never gives medical advice, clinical questions are escalated to your team instantly
- ✓ Professional, calm tone that you define and can audit anytime
Everything You Need to Know About Susan for Clinics & dentists
How does Susan AI work for Clinics & dentists?
Susan connects directly to your primary business WhatsApp line and email. She auto-replies to incoming customer inquiries 24/7, quotes accurate prices from your approved price list, collects photos and booking preferences, updates Google Calendar, and chases unpaid invoices in Xero.
How much does Susan AI cost for a clinic?
Susan is a 100% free tool to start. You can handle client communication and job processing 24/7 with zero credit card required, zero setup fees, and no hidden monthly retainers.
Can I control what Susan AI says to my clients?
Absolutely. You can choose full autonomy, draft-approval mode, or hybrid mode. You can set custom price lists, emergency escalation rules, and business facts, ensuring zero hallucinations.
Practical reads for your clinic
Appointment reminder templates that actually cut no-shows
What to send, when to send it, and word-for-word WhatsApp reminder messages for salons, clinics, trades and tutors, plus how to handle the reply.
How to Set Up WhatsApp Business Auto-Replies (Step-by-Step 2026 Guide)
Master WhatsApp Business auto-replies on iOS & Android. Complete step-by-step tutorial for greeting messages, away messages, quick replies, formatting, and troubleshooting.
AI receptionist vs answering service vs hiring: an honest comparison
What each option does well, where each one fails, and a short checklist to choose the right way to stop missing enquiries at your size and budget.
Live in under 10 minutes
No developers, no lengthy onboarding, no agency. Just WhatsApp and ten minutes of your time.
Connect your WhatsApp
Scan a QR code — the same way WhatsApp Web works. No new number, no technical setup. Takes under 2 minutes.
Teach Susan your business
Chat with her, share your website, or upload a document. She absorbs your prices, services, tone, and FAQs instantly.
Susan goes live
She starts handling enquiries, booking appointments, and capturing leads straight away. You get an alert for anything that needs you.