The portal sends the lead at 9pm. Susan replies in seconds.
Portal leads go to five agents at once, and the fastest response wins the viewing. Susan replies in seconds, qualifies budget and position, books the viewing into your diary, and follows up afterwards for feedback and offers.
Sound familiar?
Portal leads going cold
A Rightmove enquiry answered in the morning is a viewing booked by someone else.
Viewing scheduling ping-pong
Negotiators spend their days texting times back and forth instead of closing.
Valuation requests answered late
A seller asking "what's my home worth?" instructs whoever responds first.
Answered, captured, booked, while you work
- ✓ Replies to portal enquiries in seconds, 24/7, even at 11pm on Sunday
- ✓ Qualifies budget, position and chain status, then books the viewing
- ✓ Follows up after every viewing for feedback and offers
- ✓ Answers valuation requests and books appraisals into your diary
Explore Estate & letting agents use cases
Everything You Need to Know About Susan for Estate & letting agents
How does Susan AI work for Estate & letting agents?
Susan connects directly to your primary business WhatsApp line and email. She auto-replies to incoming customer inquiries 24/7, quotes accurate prices from your approved price list, collects photos and booking preferences, updates Google Calendar, and chases unpaid invoices in Xero.
How much does Susan AI cost for a agent?
Susan is a 100% free tool to start. You can handle client communication and job processing 24/7 with zero credit card required, zero setup fees, and no hidden monthly retainers.
Can I control what Susan AI says to my clients?
Absolutely. You can choose full autonomy, draft-approval mode, or hybrid mode. You can set custom price lists, emergency escalation rules, and business facts, ensuring zero hallucinations.
Practical reads for your agent
Missed Call Text-Back: 7 Proven Copy-Paste Templates to Win Lost Leads (2026)
Stop losing leads to voicemail. Discover 7 copy-paste missed call text-back templates, professional text messages for unanswered calls, and instant WhatsApp workflows.
How to ask for a Google review on WhatsApp (without being awkward)
The best moment to ask, message templates that feel natural, what never to do under Google's rules, and how to make reviews a habit rather than a push.
How to write a lead-handling playbook your AI (or your staff) can follow
The businesses that convert the most enquiries aren't lucky, they have a playbook: tone, facts, boundaries and escalation rules.
Live in under 10 minutes
No developers, no lengthy onboarding, no agency. Just WhatsApp and ten minutes of your time.
Connect your WhatsApp
Scan a QR code — the same way WhatsApp Web works. No new number, no technical setup. Takes under 2 minutes.
Teach Susan your business
Chat with her, share your website, or upload a document. She absorbs your prices, services, tone, and FAQs instantly.
Susan goes live
She starts handling enquiries, booking appointments, and capturing leads straight away. You get an alert for anything that needs you.