Flour on your hands, orders in your inbox.
Custom-cake enquiries arrive with a dozen questions, flavours, sizes, dietary needs, dates, and every slow reply is a birthday lost to another bakery. Susan gathers the whole order conversationally and hands you a complete brief, while big catering jobs go straight to your phone.
Sound familiar?
Baking ≠ typing
Your hands are literally in the dough during the hours customers message most.
Order details scattered
Date, servings, flavour, allergies, pickup or delivery, collected over 15 messages, easy to miss one.
Big orders need YOU
A wedding or corporate enquiry deserves the owner, but only if you see it in time.
Answered, captured, booked, while you work
- ✓ Collects complete custom orders: occasion, date, servings, flavours, budget
- ✓ Quotes standard items and lead times from your menu and price list
- ✓ Escalates weddings and large catering jobs to you instantly with full context
- ✓ Answers "are you open?", allergens and pickup questions around the clock
Everything You Need to Know About Susan for Bakeries & caterers
How does Susan AI work for Bakeries & caterers?
Susan connects directly to your primary business WhatsApp line and email. She auto-replies to incoming customer inquiries 24/7, quotes accurate prices from your approved price list, collects photos and booking preferences, updates Google Calendar, and chases unpaid invoices in Xero.
How much does Susan AI cost for a bakery?
Susan is a 100% free tool to start. You can handle client communication and job processing 24/7 with zero credit card required, zero setup fees, and no hidden monthly retainers.
Can I control what Susan AI says to my clients?
Absolutely. You can choose full autonomy, draft-approval mode, or hybrid mode. You can set custom price lists, emergency escalation rules, and business facts, ensuring zero hallucinations.
Practical reads for your bakery
25 WhatsApp Quick Reply Templates & Auto-Reply Examples (Copy & Paste)
25 copy-and-paste WhatsApp quick reply template examples and auto-reply greeting messages for small business, plus setup instructions for quick reply buttons in any whatsapp message.
How to ask for a Google review on WhatsApp (without being awkward)
The best moment to ask, message templates that feel natural, what never to do under Google's rules, and how to make reviews a habit rather than a push.
How to write a lead-handling playbook your AI (or your staff) can follow
The businesses that convert the most enquiries aren't lucky, they have a playbook: tone, facts, boundaries and escalation rules.
Live in under 10 minutes
No developers, no lengthy onboarding, no agency. Just WhatsApp and ten minutes of your time.
Connect your WhatsApp
Scan a QR code — the same way WhatsApp Web works. No new number, no technical setup. Takes under 2 minutes.
Teach Susan your business
Chat with her, share your website, or upload a document. She absorbs your prices, services, tone, and FAQs instantly.
Susan goes live
She starts handling enquiries, booking appointments, and capturing leads straight away. You get an alert for anything that needs you.