Peak season peaks. Your inbox shouldn't drown.
Valentine's, Mother's Day, wedding season, enquiries spike exactly when you're busiest arranging. Susan takes same-day orders, answers delivery questions, quotes from your catalogue, and makes sure the big wedding enquiry lands in your hands, not your unread pile.
Sound familiar?
Seasonal spikes
The days you're slammed with arrangements are the days enquiries triple.
Same-day pressure
"Can you deliver today?" needs an answer in minutes, not after the shop quiets down.
Wedding leads buried
A $2,000 wedding enquiry sits between two "do you sell roses?" messages.
Answered, captured, booked, while you work
- ✓ Takes orders with occasion, budget, delivery address and card message
- ✓ Answers same-day delivery cut-offs and areas from your rules
- ✓ Quotes standard arrangements from your catalogue
- ✓ Flags weddings and events to you immediately, the big fish never wait
Everything You Need to Know About Susan for Florists & events
How does Susan AI work for Florists & events?
Susan connects directly to your primary business WhatsApp line and email. She auto-replies to incoming customer inquiries 24/7, quotes accurate prices from your approved price list, collects photos and booking preferences, updates Google Calendar, and chases unpaid invoices in Xero.
How much does Susan AI cost for a florist?
Susan is a 100% free tool to start. You can handle client communication and job processing 24/7 with zero credit card required, zero setup fees, and no hidden monthly retainers.
Can I control what Susan AI says to my clients?
Absolutely. You can choose full autonomy, draft-approval mode, or hybrid mode. You can set custom price lists, emergency escalation rules, and business facts, ensuring zero hallucinations.
Practical reads for your florist
25 WhatsApp Quick Reply Templates & Auto-Reply Examples (Copy & Paste)
25 copy-and-paste WhatsApp quick reply template examples and auto-reply greeting messages for small business, plus setup instructions for quick reply buttons in any whatsapp message.
Why small businesses lose half their WhatsApp leads (and how to stop)
Slow replies quietly kill more revenue than bad reviews. Here's why WhatsApp leads go cold so fast, and what answering in under a minute actually changes.
How to ask for a Google review on WhatsApp (without being awkward)
The best moment to ask, message templates that feel natural, what never to do under Google's rules, and how to make reviews a habit rather than a push.
Live in under 10 minutes
No developers, no lengthy onboarding, no agency. Just WhatsApp and ten minutes of your time.
Connect your WhatsApp
Scan a QR code — the same way WhatsApp Web works. No new number, no technical setup. Takes under 2 minutes.
Teach Susan your business
Chat with her, share your website, or upload a document. She absorbs your prices, services, tone, and FAQs instantly.
Susan goes live
She starts handling enquiries, booking appointments, and capturing leads straight away. You get an alert for anything that needs you.