Dental practices, physios, chiropractors — you all live or die on recall. The patient who comes every six months is worth thousands over the years; the one who drifts away costs a fortune to replace. And yet the industry still runs on recall postcards that go straight in the recycling, and emails that die in spam. Even the patients who mean to rebook stall at the worst step: ringing reception in office hours and queuing on hold.
Put recalls on WhatsApp and the whole thing gets easy. Response rates run about four times higher, and the diary stays full without anyone stuffing envelopes.
Frequently Asked Questions (FAQ)
Is patient messaging on WhatsApp compliant?
Yes, done properly: official WhatsApp Business API, end-to-end encrypted. Anything genuinely clinical goes through secure portal links, not chat.
Can we take deposits for new-patient consultations?
Yes. Private initial consults get a Stripe link in WhatsApp, so the slot means something and the chair doesn't sit empty.
Does it plug into Cliniko or Pabau?
Natively — Cliniko, Pabau, Semble, plus Google Calendar. Whichever you run.