An owner can connect a Google email account to Susan, then ask about business messages from WhatsApp. Susan uses her existing Google email tools for this workflow. Gmail is also listed in the available connection registry, but that listing alone does not enable extra Gmail actions or synchronize two separate account connections.
A customer’s WhatsApp message is not automatically an email. Susan can help the owner inspect and reply to email when the account is connected and email access is enabled.
From inbox to reply
Example: “Show the latest enquiry from our supplier, then draft a response saying we can confirm delivery on Friday.” The owner reviews the details before sending. Susan does not send emails merely because a lead contacts the business on WhatsApp.
Permissions and limits
Only the owner gets email reading and sending tools. Authorization may need to be completed separately from Calendar or any other connection. Do not assume bulk campaigns, automatic inbox triage or access to unrelated Google files are configured.
If no Gmail account is connected, Susan should offer the connection step instead of claiming to have read your inbox.