Your hands are full. Your WhatsApp isn't answered.
Mid-colour, mid-cut, mid-blow-dry, you can't stop to reply, and by closing time the "how much is balayage?" message is six hours cold. Susan answers instantly, quotes your real price list, and books the appointment while you keep working.
Sound familiar?
Enquiries during appointments
Your busiest hours are exactly when clients message, and when you can't reply.
Price-list questions on repeat
"How much is a cut and colour?" fifty times a week, each one a potential no-show if ignored.
After-hours bookers
People plan their week at 10pm. If you don't answer until morning, they've booked elsewhere.
Answered, captured, booked, while you work
- ✓ Quotes services and prices from your real price list, never invents an offer
- ✓ Takes booking requests with name, service and preferred time, ready to confirm
- ✓ Answers opening hours, parking, product questions from your knowledge base
- ✓ Alerts you on WhatsApp when a client is unhappy or asks for you personally
Everything You Need to Know About Susan for Salons & barbers
How does Susan AI work for Salons & barbers?
Susan connects directly to your primary business WhatsApp line and email. She auto-replies to incoming customer inquiries 24/7, quotes accurate prices from your approved price list, collects photos and booking preferences, updates Google Calendar, and chases unpaid invoices in Xero.
How much does Susan AI cost for a salon?
Susan is a 100% free tool to start. You can handle client communication and job processing 24/7 with zero credit card required, zero setup fees, and no hidden monthly retainers.
Can I control what Susan AI says to my clients?
Absolutely. You can choose full autonomy, draft-approval mode, or hybrid mode. You can set custom price lists, emergency escalation rules, and business facts, ensuring zero hallucinations.
Practical reads for your salon
Appointment reminder templates that actually cut no-shows
What to send, when to send it, and word-for-word WhatsApp reminder messages for salons, clinics, trades and tutors, plus how to handle the reply.
How to ask for a Google review on WhatsApp (without being awkward)
The best moment to ask, message templates that feel natural, what never to do under Google's rules, and how to make reviews a habit rather than a push.
25 WhatsApp Quick Reply Templates & Auto-Reply Examples (Copy & Paste)
25 copy-and-paste WhatsApp quick reply template examples and auto-reply greeting messages for small business, plus setup instructions for quick reply buttons in any whatsapp message.
Live in under 10 minutes
No developers, no lengthy onboarding, no agency. Just WhatsApp and ten minutes of your time.
Connect your WhatsApp
Scan a QR code — the same way WhatsApp Web works. No new number, no technical setup. Takes under 2 minutes.
Teach Susan your business
Chat with her, share your website, or upload a document. She absorbs your prices, services, tone, and FAQs instantly.
Susan goes live
She starts handling enquiries, booking appointments, and capturing leads straight away. You get an alert for anything that needs you.