You're under a sink. The next job is messaging you.
Every missed enquiry is a job your competitor got. Susan answers while you're on the tools, confirms your service area, quotes the call-out fee, collects the address and photos of the fault, and has the lead qualified before you've washed your hands.
Sound familiar?
On the tools all day
You physically can't answer WhatsApp mid-job, but emergencies won't wait for you to finish.
Unqualified enquiries
Half the messages are missing the address, the problem, or whether it's urgent. Back-and-forth eats your evening.
Emergency jobs go elsewhere
A burst pipe at 9pm messages three plumbers and hires whoever answers first.
Answered, captured, booked, while you work
- ✓ Confirms your service area and quotes call-out fees from your rate card
- ✓ Collects the full job: what, where, when, urgency, logged as one complete lead
- ✓ Handles "are you available today?" instantly, day or night
- ✓ Escalates big or complex jobs straight to your phone with the full context
Explore Plumbers & electricians use cases
Everything You Need to Know About Susan for Plumbers & electricians
How does Susan AI work for Plumbers & electricians?
Susan connects directly to your primary business WhatsApp line and email. She auto-replies to incoming customer inquiries 24/7, quotes accurate prices from your approved price list, collects photos and booking preferences, updates Google Calendar, and chases unpaid invoices in Xero.
How much does Susan AI cost for a trade business?
Susan is a 100% free tool to start. You can handle client communication and job processing 24/7 with zero credit card required, zero setup fees, and no hidden monthly retainers.
Can I control what Susan AI says to my clients?
Absolutely. You can choose full autonomy, draft-approval mode, or hybrid mode. You can set custom price lists, emergency escalation rules, and business facts, ensuring zero hallucinations.
Practical reads for your trade business
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25 copy-and-paste WhatsApp quick reply template examples and auto-reply greeting messages for small business, plus setup instructions for quick reply buttons in any whatsapp message.
Virtual Receptionist Cost UK (2026 Guide): Pricing Models & True Per-Call Costs
Compare UK virtual receptionist pricing for 2026: per-minute rates (£1.50–£3), monthly retainers, human answering services vs 24/7 AI receptionist costs.
Live in under 10 minutes
No developers, no lengthy onboarding, no agency. Just WhatsApp and ten minutes of your time.
Connect your WhatsApp
Scan a QR code — the same way WhatsApp Web works. No new number, no technical setup. Takes under 2 minutes.
Teach Susan your business
Chat with her, share your website, or upload a document. She absorbs your prices, services, tone, and FAQs instantly.
Susan goes live
She starts handling enquiries, booking appointments, and capturing leads straight away. You get an alert for anything that needs you.