Fix things. Susan handles the "how much to fix…?"
Screens, engines, appliances, whatever you repair, the enquiries are the same: what's broken, how much, how long. Susan answers from your price list, sets expectations on turnaround, and books the drop-off while your hands stay on the workbench.
Sound familiar?
Interruptions kill focus
Every "quick question" costs you twenty minutes of workbench concentration.
Quote confusion
Prices depend on model and fault, collecting those details takes a conversation you don't have time for.
Status-check messages
"Is it ready yet?", multiplied by every open job.
Answered, captured, booked, while you work
- ✓ Collects device/model and fault details, then quotes from your price list
- ✓ Sets honest turnaround expectations you've defined
- ✓ Books drop-offs and collections with names and contact details captured
- ✓ Escalates unusual or high-value repairs for your personal quote
Everything You Need to Know About Susan for Repair shops
How does Susan AI work for Repair shops?
Susan connects directly to your primary business WhatsApp line and email. She auto-replies to incoming customer inquiries 24/7, quotes accurate prices from your approved price list, collects photos and booking preferences, updates Google Calendar, and chases unpaid invoices in Xero.
How much does Susan AI cost for a repair shop?
Susan is a 100% free tool to start. You can handle client communication and job processing 24/7 with zero credit card required, zero setup fees, and no hidden monthly retainers.
Can I control what Susan AI says to my clients?
Absolutely. You can choose full autonomy, draft-approval mode, or hybrid mode. You can set custom price lists, emergency escalation rules, and business facts, ensuring zero hallucinations.
Practical reads for your repair shop
Missed Call Text-Back: 7 Proven Copy-Paste Templates to Win Lost Leads (2026)
Stop losing leads to voicemail. Discover 7 copy-paste missed call text-back templates, professional text messages for unanswered calls, and instant WhatsApp workflows.
25 WhatsApp Quick Reply Templates & Auto-Reply Examples (Copy & Paste)
25 copy-and-paste WhatsApp quick reply template examples and auto-reply greeting messages for small business, plus setup instructions for quick reply buttons in any whatsapp message.
Appointment reminder templates that actually cut no-shows
What to send, when to send it, and word-for-word WhatsApp reminder messages for salons, clinics, trades and tutors, plus how to handle the reply.
Live in under 10 minutes
No developers, no lengthy onboarding, no agency. Just WhatsApp and ten minutes of your time.
Connect your WhatsApp
Scan a QR code — the same way WhatsApp Web works. No new number, no technical setup. Takes under 2 minutes.
Teach Susan your business
Chat with her, share your website, or upload a document. She absorbs your prices, services, tone, and FAQs instantly.
Susan goes live
She starts handling enquiries, booking appointments, and capturing leads straight away. You get an alert for anything that needs you.