Patients message at midnight. Your front desk sleeps.
Treatment questions, appointment requests, "do you take my insurance?", patients expect answers now, not when reception opens. Susan answers professionally from your approved information, captures appointment requests, and escalates anything clinical to your team.
Sound familiar?
Reception is a bottleneck
Phones ring, patients queue, and WhatsApp messages pile up unanswered all day.
The same 20 questions
Prices, opening hours, directions, insurance: hours of staff time on questions with fixed answers.
No-shows from slow replies
A patient who can't confirm quickly books with another clinic, or simply doesn't show.
Answered, captured, booked, while you work
- ✓ Answers treatment, price and insurance questions from your approved list only
- ✓ Captures appointment requests with preferred times, ready for reception to confirm
- ✓ Never gives medical advice, clinical questions are escalated to your team instantly
- ✓ Professional, calm tone that you define and can audit anytime
Practical reads for your clinic
Appointment reminder templates that actually cut no-shows
What to send, when to send it, and word-for-word WhatsApp reminder messages for salons, clinics, trades and tutors, plus how to handle the reply.
How to Set Up WhatsApp Business Auto-Replies (Step-by-Step 2026 Guide)
Master WhatsApp Business auto-replies on iOS & Android. Complete step-by-step tutorial for greeting messages, away messages, quick replies, formatting, and troubleshooting.
AI receptionist vs answering service vs hiring: an honest comparison
What each option does well, where each one fails, and a short checklist to choose the right way to stop missing enquiries at your size and budget.
Hired and working in three steps
No new number, no app to install, no IT project. If you can scan a QR code, you can hire Susan.
Connect your WhatsApp
Scan a QR code, like WhatsApp Web, and your existing business number is connected. Susan starts watching your inbox immediately.
Teach it your business
Chat with Susan like a new hire: your services, prices, hours, how you like customers handled. Send your website or a PDF price list, it reads and remembers everything.
Run it from your chat
Susan handles your customers in your voice and takes its orders from you: "book James at 2pm", "what did we quote the wedding lead?", "add a new price". You ask on WhatsApp; it does the work.
Stop running the admin. Start running the business.
Connect your WhatsApp, teach Susan your business over a coffee, and start handing it the work tonight, the customers, the calendar, the follow-ups, whatever you ask.
Hire Susan for $1/hour